Terms and Conditions

We are committed to getting you your jewelry as quickly as possible. However if the piece you ordered is out of stock we will immediately contact you with an estimated delivery date.

For pieces that are out of stock please allow 5-8 working days for delivery.

Product pictures may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visual size. Also, be aware every computer monitor has different settings so color and size may vary.

At Thecharmingeffect we make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that any Web Site is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions- including after an order has been submitted- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product’s listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products.

All products are handmade with natural stones. This means that every new item made, cannot be exactly the same as any previous one, in terms of color or shape. There will be slight changes.

All semiprecious stones properties mentioned are simply indicative and informative and do not imply a guarantee of effect.

PERSONAL DATA

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via email.

COPYRIGHTS

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited. Unauthorized use of this website may give to a claim for damages and/or be a criminal offense.

 

Refund & Return Policy

Special orders are non-cancelled and non-returnable. Regular orders can be returned within 10 working days of receipt in their complete original packaging and in unworn condition, accompanied by the original invoice. .All items purchased on sale or special priced items, are final and cannot be returned or refunded. Credit issued will not include original shipping charges.

Returns will only be accepted if labels and original packaging are fully intact and in a resalable condition. We cannot accept returns where labels have been removed or products opened.

Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that shipping fees, additional duties and/or taxes will not be refunded. All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 10-day period following delivery. Items cannot be exchanged or refunded at our store. It takes up to two weeks to process returns and credit your account. Please note that your financial institution may take longer to complete the transaction.

For returns please follow the procedure below:

Email us at service@blog.thecharmingeffect.com and include your order number, reason for the return and pictures of the product. Please also include your name, e-mail address and phone number so that we can contact you, if necessary.

If you have any questions about your return, please contact service@blog.thecharmingeffect.com.

 

Customer Service & Shipping

Customer Service

Thecharmingeffect Customer Service can be reached Monday-Friday from 9:00AM to 4:00 PM.

 

Orders

Orders are processed and shipped on business days only (Monday through Friday) excluding major holidays.

Orders cannot be checked until the following business day.

Orders placed on Saturday and Sunday will be processed within two business days.

 

Shipping Charges

Shipping charges will be applied at the time of checkout.